Keep doing what you are doing. Polite and helpful gets my vote. I am in the 50+ demographic and I like to have a chat before I place and order. A good response on the phone gives me every confidence in the product. Rude sales team and I move on.I MUST STRESS THAT YOUR SALES TEAM WAS NOT RUDE.
Very very good. Sweet and simple. Make a call talk to a very helpful sales person. Place the order. Get the goods. No fuss just good service.