Returns Form

Returns Procedure

We operate a policy where the customer is given a 24 hour 'think time' delay before goods are shipped out. should you wish to cancel your order please do so within 24 hours of placing the order. No returns can be accepted for credit unless previously agreed by us and an official returns reference has been issued. A charge of 25% of invoice value or a minimum of £10.00 will be levied on Goods 'not wanted' or 'incorrectly ordered' or due to duplication resulting from a 'confirmation' order not being endorsed to that effect, You must inform us within seven days from receipt of the goods for a return number to be issued under this catagory. You will bear all costs of returning any goods under this category. All items returned as faulty are liable to manufacture inspection. We cannot guarantee replacement or credit: a warranty repair may be given. No items can be returned if they have been ordered specially. All items to be returned must be in original packaging, undamaged and not used.

If you wish to return any item you have received, please complete the form below, our sales team will review your submission and send you a returns number.

Special Orders

Items that are ordered, that are not kept in stock are deeemed to be a special orders. We would have to make a specific individual request / order from the manufacturers. If the products that you are requesting or sourcing are deemed to be special orders, then regrettably once the order / contract has been agreed we are in no way able to have these items returned. Please note that under certain circumstances delivery charges incurred through special orders will be forwarded to the end purchaser.

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