How To Return An Item

We hope that you will be happy with your Locksonline purchase. However sometimes you may need to return a purchase. We we will happily refund or exchange purchases, provided it is within 7 days of delivery, in its original packaging and with proof of purchase.

To return an item by you must firstly fill in the return form . We will issue a Returns Number which must accompany the goods being returned. Items returned without a Returns Number will take longer to process in the system, so please ensure you have a returns number.

When you receive your Returns number via email, simply print out the returns note and place it in your parcel with the item(s) you wish to return. Please package your item(s) securely it is also advised you send the good 'Recorded Post' As 'you' are responsible for the goods until they arrive back here with us.

The Postage charge you incur sending the good back will also be reimbursed to you.

We will endeavour to send you a replacement or refund your payment within 10 days, providing your Returns Number is included with the items returned.

For Full Refund terms, Please check the Returns Section

Returns Policy B2B

Our Business to Business returns are slighlty different to Private consumers, so please check through them

We operate a policy where the customer is given a 24 hour 'think time' delay before goods are shipped out. should you wish to cancel your order please do so within 24 hours of placing the order.

No returns can be accepted for credit unless previously agreed by us and an official returns reference has been issued. A charge of 25% of invoice value or a minimum of £10.00 will be levied on Goods 'not wanted' or 'incorrectly ordered' or due to duplication resulting from a 'confirmation' order not being endorsed to that effect, You must inform us within seven days from receipt of the goods for a return number to be issued under this category.

For Full BSB Refund terms, Please check the Returns Section

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