Returns Procedure
. We operate a policy where the customer is given
a 24 hour 'think time' delay before goods are shipped
out. should you wish to cancel your order please do
so within 24 hours of placing the order. No returns
can be accepted for credit unless previously agreed
by us and an official returns reference has been issued.
A charge of 25% of invoice value or a minimum of £10.00
will be levied on Goods 'not wanted' or 'incorrectly
ordered' or due to duplication resulting from a 'confirmation'
order not being endorsed to that effect, You must
inform us within seven days from receipt of the goods
for a return number to be issued under this catagory.
You will bear all costs of returning any goods under
this category. All items returned as faulty are liable
to manufacture inspection. We cannot guarantee replacement
or credit: a warranty repair may be given. No items
can be returned if they have been ordered specially.
All items to be returned must be in original packaging,
undamaged and not used.
If you wish to return any item you have
received, please complete the form below,
our sales team will review your submission
and send you a returns number.
Special Orders
Items that are ordered, that are not
kept in stock are deeemed to be a special
orders. We would have to make
a specific individual request / order
from the manufacturers. If the products
that you are requesting or sourcing are
deemed to be special orders, then regrettably
once the order / contract has been agreed
we are in no way able to have these items
returned. Please note that under certain
circumstances delivery charges incurred
through special orders will be forwarded
to the end purchaser.
Experiencing problems? if you do not recieve a confirmation of your return request within 24 hours you can email the return dept. directly - click here
Regrettably we cannot accept return
requests over the phone. |