Locks on Line are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@locksonline.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payments and cheque with orders.

We accept Visa, Mastercard, switch and Delta . We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.


Euro's - €

The euro price on our site is based at 0.6% to the British Pound, to view the latest exchange rates please take a look at :
- x-rates.com

All transactions on LocksOnline are in the British Pound, the Euro price is to be used as a guide.

Shipping And Handling

We normally strive to send orders out in five days from receipt of order, some items may be deemed special, This means that our suppliers may not carry them as a general stock item. We will always inform you by mail as to what is happening with your order, until you receive the order. Delivery charges may vary depending on the size from what is quoted, Some locks and large quantities of locks can weigh a lot, but as a general rule we can ship up to 10 Kilos for no more than £10.00 + Vat. Overseas Customers may check with us prior to shipment of any goods. But if there is no communication we will always delivery the most economical way, over speed. and charge accordingly. Any shortages, errors or concerns with your delivery must be reported within 2 days from receipt of the goods in writing or email. On your behalf all UK deliveries under 1 kilo in weight are sent royal mail recorded delivery, over 1Kg we send goods via courier. In some instances goods are sent direct from the manufacture. If you have a specific delivery instruction that alter from the above, please inform us by email - Click here

Delivery Schedule

In the UK we strive to send your order to you within 5 working days and overseas 30 days. Should you require goods urgently please contact us prior to ordering to check stock and delivery options.

Back Orders

If your items are not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Overseas Customers may be charged duty from there respective Customs departments, we are not responsible to cover these charges and if you have any concerns, contact your local customs and excise office prior to ordering.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We use SSL security encrypted protocols. Where you will see the padlock symbol and in the address bar https://. When you are entering your card details.

View our Privacy Policy for more information on how your data is handled.

Guarantee

We cover all manufactures gurantees, Should you find the product faulty please send us an email requesting a returns number.

Reaching Us

If you need to reach us, please email us enquiries@locksonline.co.uk, alternatively, you can call 00 44 (0)845 230 0201. Fax 00 44 (0)845 230 0211. Or write to us at Locks on Line Ltd, Old Customs House, Milford Marina, Milford Haven, Pembrokeshire, SA73 3AA, Wales, UK. All calls are recorded.

Returns Policy

We operate a policy where the customer is given a 24 hour 'think time' delay before goods are shipped out. should you wish to cancel your order please do so within 24 hours of placing the order. No returns can be accepted for credit unless previously agreed by us and an official returns reference has been issued. A charge of 25% of invoice value or a minimum of £10.00 will be levied on Goods 'not wanted' or 'incorrectly ordered' or due to duplication resulting from a 'confirmation' order not being endorsed to that effect, You must inform us within seven days from receipt of the goods for a return number to be issued under this catagory. You will bear all costs of returning any goods under this category. All items to be returned must be in original packaging, undamaged and not used. All items returned as faulty are liable to manufacture inspection. We cannot guarantee replacement or credit: a warranty repair may be given. No items can be returned if they have been ordered specially.

Submit your return via our online form.

Special Orders

Items that are ordered, that are not kept in stock are deeemed to be a special orders. We would have to make a specific individual request / order from the manufacturers. If the products that you are requesting or sourcing are deemed to be special orders, then regrettably once the order / contract has been agreed we are in no way able to have these items returned. Please note that under certain circumstances delivery charges incurred through special orders will be forwarded to the end purchaser.

Key Cutting

The very large range of keys that we supply with very few exceptions are cut individually to customer's requirements. We are therefore unable to accept the return for credit of keys that have been incorrectly ordered, or are surplus to customers' requirements. This also applies when ambiguous information is given at the time of ordering. At our sole discretion we may exchange stock keys returned with a stamped addressed envelope. Where confirmation orders are sent not suitably marked, duplicate orders must be paid for.

Remittance Terms

We accept all major cards and also we are prepared to trade on pro-forma basis. We always request payment before shipment of any goods.


Force Majeure
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

Cancellation and returns

You can cancel your contract at any time up to 7 working days after day of delivery. To do this please email us or write to us - click here, the goods must be in their original pakaging and unopened.

If you cancel you must return the goods to us at your own expense.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdesribed.