Customer Service
Customer Service

About Us

LocksOnline was founded in 1999 when it launched its first web site onto the internet selling all types of locks and security related devices, founded by Darrel Walters and the Walters Group. The Walters Group has been trading as a security company in the Pembrokeshire Area since 1989, giving over 20 years of expertise to customer's requirements making LocksOnline at the forefront of customer service as well as value for money.

We run our web site like you would a shop in a high street, offering live on line customer service through our chat on line system that you will see on the right of your screen. During office hours 09:00 and 17:00 week days there is someone on hand to assist with any question that you may have; we feel we have survived on line for the last seventeen years due to not just creating a web site with lists of products and hope for the best, but providing the service that you would expect in any quality main street shop and offering that personal touch that can be so vague sometimes with shopping on line.

LocksOnline trades as a separate company in its own right and even though expertise can be drawn from engineers of the Walters Group, Locksonline stands on its own two feet as a legitimate e-commerce trading company that is VAT registered, registered with the Office of Fair Trading to offer consumer credit, and we have also signed up with 'Check Rate' to show consumers that we are a credit worthy company.

LocksOnline has also won awards judged by the Welsh Assembly for their E-Business and Technology Award. A testament for the hard work the team has done both in e-commerce and customer service.

Most importantly when choosing a company to trade with is what customers that have traded with us say and you can preview these on our testimonial page, it clearly shows that we are winners in our field and can provide an excellent service and a quality choice in our thousands of items listed on our site.

Please feel free to peruse our site and should you require any additional assistance or advice please don't hesitate to contact us


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The LocksOnline Team


Darrel

Head of the tech team, and locksmith of 25+ years


Eve

Specialises in Ironmongery & Door Furnishing


Lesley

Deals with Sales on the .co.uk website


Nicola

Deals with Sales on the .com website


Ann

Ensures day-to-day logistics run smoothly


Maudie

Handles our social media and marketing


Jack

Our web developer and content manager

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