Online shopping is second nature to many of us these days - a quick search, couple of clicks and we've bought whatever it was we needed. LocksOnline has over 17,000 products available relating to home and office security from door handles and locks, to window catches and hinges, to padlocks and access control systems, and we take pride in offering a swift, efficient purchase and checkout system for you.
However we do more than just supply all these products.
People buy people!
Our team here at LocksOnline go the extra mile to make sure you get top notch service, advice and help when you're shopping for your locks, door handles, door knobs and more. If you know exactly what it is you're after, that's great, but if you've got a question about the dimensions of a lock, or need some advice on which lock is the best one to use for securing your patio doors, we are here to help and in more ways that one!
- Product Review Videos. Seeing a picture of a product is one thing, but getting to see someone handling the product, demonstrating the key features and explaining how it works makes a big difference to your understanding of it. Darrel, head of our Tech Team has created over 900 videos across a range of products, and we're adding more all the time. Take a look at our LocksOnline YouTube channel to see what we do!
- Live WebChat. When you're on our website, you'll have noticed a pop up appear in the bottom right hand side of the screen. During office hours, we're here to answer your questions and queries in real-time (and yes we're real people!) - it's easy to use too, simply click on the pop up, and type in your query. If you'd rather chat on the phone, you can request a call back and we'll do just that, promptly during office hours, or next working day if you've been doing a spot of midnight shopping.
- Telephone Support. Yes, people do still use telephones to make calls.... and we're always happy to chat with our customers! Whether you've got a question about the installation of a lock, or need to know more about which type of handle is best suited to the door you've got, we're here to help (9am - 5pm Monday to Thursday, and 9am - 4.30pm on Friday). We've got an answerphone too, so if you need to ask that all important question on a Sunday afternoon, give us a call, and we'll be back in touch with you on Monday morning.
- Email. Remember the days of dial up internet connection? Sending an email then could be rather time consuming, but these days it's much quicker, and to help us to help you, send us a picture of the door, window, handle, gate or whatever it is that you want to secure, and we will provide you with recommendations and links to the right product for you.
- In person. OK, so this will only work if you're in and around Milford Haven, Pembrokeshire, but if you need a key cutting or would like to chat through some options on the right access control system for you, pop in and say hello!
When you're investing in your home or office security, we know that it's important to you to get it right, which is why we take the time to make sure you get the best advice and service to get the right product for your needs. We know our customers appreciate it too - have a look at our Testimonials page and see what others are saying about us.
So whilst the basics of online shopping are pretty much the same wherever you go, here at LocksOnline we're making sure that our customers come first, whether you're buying a single key or padlock, or a full house of door handles, door hinges and access control system.
Written by Maudie Hughes