LocksOnline Team up with Daitem to Provide a Customer Service Charter to sell Wireless Door Intercoms
The LocksOnline team has been beavering away learning all it can about the new ranges of Daitem Products launched in the UK. It is part of the terms that Daitem are now instilling on re-sellers of their products, it is all about adding value to the service that we can all offer to our customers. It in not about just listing a product and hope that someone just buys it, it is about adding value and when speaking to customers on the phone, we can be telling them informally why they should be considering this product over and above perhaps someone else’s. Or when the customer wants to know how that products would work for them, then at least there is someone in the store/office that can provide that information.
But it goes deeper than that, it is about offering as best as we can a shop experience over the internet. Providing technical back up to the product should the customer have a concern over how it works, if they need to program something and is not sure. these are all the skills that we have to provide to the customer for an exceptional service.
We are also committed to providing the back-up for the term of the warrantee and beyond. It is so easy these days for certain internet companies to sell a product based on price only to discover when you need some advise or help, you cant get anyone on the phone and if you do the answer will be, ‘we will call you back’ and thats the last you hear of it.
This is a new way of thinking with manufactures teaming up with Internet Re-Sellers to provide a charter that supports all that become part of it. Manufacture, E=Seller and Customer.
Daitem are, one of the world leaders in Wireless Door Intercoms Systems. They are so easy to install and can power an electric release at the door from their own battery source. They start from a truly wireless handset and call station, with fob access all the way through to powered versions.
They have a range of call stations that can also use an internal keypad to operate the release on the door.
As standard you can have up to 16 fobs that when presented at the reader on the door station you can operate the electric release.
If your interested in the range or require spares for your’e existing system. here is the link
https://www.locksonline.co.uk/acatalog/Datum-Wireless-Door-Entry-System-.html
Thank You
Darrel Walters
Head of the Tech Team
LocksOnline.co.uk
