Customer Service
Customer Service

LocksOnline is still open for business! Click for more info!

COVID-19 (Corona Virus) Operational Updates

We are still open for business and processing orders. 

At this time, we have received the following notices from suppliers / manufacturers which may affect some orders:


Häfele

We have been advised by Hafele that they are operating on a minimal 'skeleton-staff' approach, but are still able to process orders as normal. 

Timage

We have been advised by Timage that products within their range that are manufactured in Italy are now being placed on back-order as the Italian manufacturer has been affected by the strict lock-down. 

Exidor

We are advised that Exidor items built to order will not be shipped until the end of May. 

Jedo / Frelan Hardware

We are happy to announce Frelan Hardware (Jedo) has resumed operation with a small team of staff. We are advised that there may be occasional delays in shipping products, but in most cases orders will be dispatched as normal. 


It is our understanding that many manufacturers / suppliers are now operating with small 'skeleton-staff' setups which is working effectively but may cause some delays with processing orders and/or replenishing stock. 



Royal Mail

We have been made aware of staff restructuring and re-planning of postal routes to cope with the high demand for deliveries.  This may cause delays to postal services in some locations.  Overall delays have been minimal for most of our customers.


International Deliveries

We have been informed that several overseas destinations are experiencing an unprecedented volume of deliveries which may cause delays once the delivery lands at the destination country.   In most cases, hand-overs between UK postal services and the destination country's postal services are working effectively but in some cases (particularly Australia and Norway in our experience so far), the destination country's central hub(s) are overwhelmed and are experiencing longer delays. 


There are currently no further issues reported and we are processing orders as usual.   If you have any concerns about placing an order or wish to check specific products, please get in touch.


Recently Viewed Products

The LocksOnline Team


Darrel

Head of the tech team, and locksmith of 25+ years


Eve

Specialises in Ironmongery & Door Furnishing


Lesley

Deals with Sales on the .co.uk website


Nicola

Deals with Sales on the .com website


Ann

Ensures day-to-day logistics run smoothly


Bryn

Keeps our workshop running smoothly


Jack

Our web developer and content manager

Close the chat box


We will phone you - Request a call back