Customer Service
Customer Service

Delivery Information

UK Delivery Rates

Standard UK Delivery is free on all orders exceeding £50 + VAT.

Orders below this threshold will be charged a standard £4.95 + VAT delivery charge. 

Express UK Delivery is charged at a standard £8.95 + VAT express delivery charge.


Overseas Delivery Rates

The default overseas delivery charge is £15 (+ VAT where VAT applies).  This is on a Price on Application (POA) basis.  Should your order be large in volume or heavy in weight, we will get you the cheapest possible delivery quote from a range of international freight couriers and confirm with you before processing the order or taking any money.  Should you be satisfied with the cheapest delivery quote, we can then proceed with your order.


Delivery Schedule

In the UK we strive to send your order to you within 5 working days and overseas 30 days.

Should you require goods urgently please contact us prior to ordering to check stock and delivery options.


Shipping And Handling

We normally strive to send orders out in five days from receipt of order, some items may be deemed special, this means that we may not carry them as a general stock item. We will always inform you by mail as to what is happening with your order, until you receive the order.

Some large items and mass quantities can weigh a lot and/or exceed expected dimensions, but as a general rule of thumb we can ship up to 10 Kilos within the UK for no more than £10.00 + VAT.

Overseas Customers may check with us prior to shipment of any goods. But if there is no communication we will always delivery the most economical way, over speed. and charge accordingly.  Please be aware that your country may apply import taxes or customs charges to release your goods.  This is not included in our shipping quotes and any taxation or charges enforced by customs is the responsibility of the recipient and not LocksOnline.  Any shortages, errors or concerns with your delivery must be reported within 2 days from receipt of the goods in writing or email.

On your behalf all UK deliveries under 1 kilo in weight are sent royal mail recorded delivery, over 1Kg we send goods via courier. In some instances goods are sent direct from the manufacture. If you have a specific delivery instruction that alter from the above, please inform us by email

The LocksOnline Team


Darrel

Head of the tech team, and locksmith of 25+ years


Eve

Specialises in Ironmongery & Door Furnishing


Lesley

Deals with Sales on the .co.uk website


Nicola

Deals with Sales on the .com website


Ann

Ensures day-to-day logistics run smoothly


Maudie

Handles our social media and marketing


Jack

Our web developer and content manager

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