Customer Service
Customer Service

Privacy Policy

Your Privacy

LocksOnline DO NOT under any circumstances disclose your personal information to third parties.  We conform fully to the Data Protection Act, 1998.


Data Security

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We use SSL security encrypted protocols right across our entire website, ensuring any information you type is fully secure.


Your use of this site

In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version, cookie details and the web site that you visited prior to our site.


Other links

Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies, content or security of these linked web sites.  If you do find any issued with external content


Our terms

Please note that all products and services are supplied subject to our terms and conditions.


Contact Us

If you have any comments or queries in connection with our privacy policy, please contact us.


Cookie Policy

Cookies are small text files stored on your device when you access most websites on the internet.

Locksonline.co.uk uses cookies in order to make the website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how locksonline.co.uk is used so that we can make sure it is as up to date, relevant and as error free as we can. Further information about the types of cookies that are used on locksonline.co.uk is set out in the box below.

Using locksonline.co.uk means you agree to our use of cookies. You can choose to restrict or block cookies set on locksonline.co.uk through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org. Please note that certain cookies may be set as soon as you visit this website, but you can remove them using your browser settings.

However, please be aware that restricting or blocking cookies set on locksonline.co.uk may impact the functionality or performance of the locksonline.co.uk website, or prevent you from using certain services provided through locksonline.co.uk. It will also affect our ability to update locksonline.co.uk to cater for user preferences and improve performance.

The following categories of cookie are currently set on locksonline.co.uk:

Cookie Type Overview Use on locksonline.co.uk

Strictly Necessary

Strictly necessary cookies are essential for the use of the features and services on locksonline.co.uk.

Accepting these cookies is a condition of using locksonline.co.uk. If you block these cookies we cannot guarantee access to the services provided through locksonline.co.uk or be sure how the website will perform during your visit.

We use these cookies to:

  • Remember products added to your shopping basket
  • Remember selections or information you have entered when you navigate to different pages during your session on locksonline.co.uk
  • Allow you to login and access your account

Performance

Performance cookies collect information about how locksonline.co.uk is used so that we can improve the site.

All information collected by these cookies is aggregated and therefore anonymous.

Accepting these cookies is a condition of using locksonline.co.uk. If you block these cookies we cannot be sure how the website will perform during your visit.


We use these cookies to:

  • Provide statistics on how locksonline.co.uk is used
  • Help us improve locksonline.co.uk by measuring any errors that occur
  • Provide feedback to our affiliates, and third parties we have allowed to link to locksonline.co.uk, regarding users accessing their sites - no sensitive data is shared.

Targeting

These cookies are used to enhance your experience of locksonline.co.uk. They collect information about your browsing habits in order to make advertising more relevant to you and your interests.

This information is linked to site functionality provided by other websites, and may be shared with other organisations in accordance with our privacy policy.

Accepting these cookies is a condition of using locksonline.co.uk . If you block these cookies we cannot be sure how locksonline.co.uk will perform during your visit.

We use these cookies to:

  • Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites.
  • Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.

The LocksOnline Team


Darrel

Head of the tech team, and locksmith of 25+ years


Eve

Specialises in Ironmongery & Door Furnishing


Lesley

Deals with Sales on the .co.uk website


Nicola

Deals with Sales on the .com website


Ann

Ensures day-to-day logistics run smoothly


Maudie

Handles our social media and marketing


Jack

Our web developer and content manager

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